The Physiotherapy Advice Line (PAL) provides a full physiotherapy assessment over the phone (or via video chat).
The assessment allows for the collection of subjective and objective measurements which lead to a diagnosis, treatment plan and prognosis known as an initial assessment (IA).
The Physiotherapist then routes the patient to one of the following options:
Provided as pictures, videos and an interactive app with a 10 day follow up call from the physio.
Via their GP or Occupational Health Department.
Provided by our network of over 780 Physiotherapy practices around the country.
Patients who stay within the PAL service (the majority) are monitored in 2 main ways:
Measuring compliance, for example, when or how many times are exercises accessed.
Suitable for patients who do not access the exercises electonically.
Appropriate patients are then re-assessed at 10 days to measure the impact of the exercises/advice where a second routing decision can be made i.e. the patient can be referred into the face to face service or onwards as required.
Each major step (initial assessment and review) generates a report including pain levels, restriction on motion, ability to perform normal work role, advice on modification of duties (if required), diagnosis, and prognosis (each section is only provided if appropriate e.g. not every patient has pain and not every patient requires duties modification).
Current statistics show that 60% of patients entering the PAL service can be discharged following the 10 day process, with no requirement for face-to-face (F2F) treatment. This provides an average saving of 30% against a full F2F delivery model, with no change in clinical outcomes.
Delivery methods
Available on phone, tablet, computer and paper
Assessment within
1.4 Working Days on AverageWithin a maximum of 3 working days
Expected report return date within
2 Days Normally
PAL won the prestigious Chartered Society of Physiotherapy Service Excellence Award (Self-Management) in 2012. It combines all advantages of expert physiotherapy intervention with state of the art technology.
Based on the 2,324 Partners who engaged with PAL over the 12 months, JLP estimates it saved 41,010 working days, delivering an estimated saving of more than £2,676,000.
We provide East and North Hertfordshire NHS Trust employees with fast-track access to treatment to support staff health and wellbeing, improve productivity and reduce sickness absence.
For more information call now on 0113 853 0500.
Our workforce have full access to physiotherapists and advice on their health and wellbeing. Our team love the service and we have seen a noticeable improvement in our sickness absence records. Our latest report from Physio Med showed we had a 10:1 return on investment.
Having never used this service before i was surprised at how easy it was to arrange and the physio exercises came through to me instantly. I can now access these exercises wherever I am which is fantastic. They really do make a difference.
The service was quick and user friendly. The video exercises were particularly helpful and relatively easy to incorporate in several parts of my day as some could be done at my desk whilst undertaking work.
I found this service very good. The service line was efficient, friendly and very helpful and also very very nice.
I was impressed by the speed and efficiency of the service.
I was very impressed with the swift & prompt service which has I believe made real difference to my progress.
Very impressed with speed of receiving exercise regime, ease of use, usage of video examples etc.
First class service. Both Physios that I spoke to were very friendly and explained everything clearly. The videos provided are of excellent quality.
I felt at ease with the adviser, and the information given both over the phone and then the exercises given were very beneficial and have helped.
Phone contact was made at appointment times and the advice given was extremely helpful. I also received emails with pictures of how to complete the exercises which proved very useful.
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